Doula Wise Privacy Policy

At Doula Wise, we value and respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information, in line with the Privacy and Personal Information Protection Act 1998 (NSW) (PPIP Act). By using our website or services, you agree to the terms set out below.

1. Information We Collect

Doula Wise collects personal information that you provide directly to us, including:

Full Name
Email Address
Billing Address
Payment Information (processed securely through Stripe)

We collect this information when you:

Purchase a product or service
Subscribe, sign up for our newsletter or mailing list
Contact us directly via email, forms, or other communication channels

Please note: Payment information (such as your credit or debit card details) is collected and stored securely by Stripe, our trusted payment provider. You can view Stripe’s Privacy Policy is below.

2. Why We Collect Your Information

Doula Wise collects your personal information in order to:

Process your payments and deliver products or services
Communicate with you about your purchases or bookings
Send you updates, special offers, or information you have opted into
Comply with legal obligations

We only collect information necessary for these purposes and will never collect unnecessary personal data.

3. How Your Information Is Stored

Your information is securely stored using:

Stripe for payment processing
Wix, our secure website hosting platform

Both Stripe and Wix have robust security measures in place to protect your data. We take all reasonable steps to ensure that your personal information remains confidential and protected from unauthorised access, misuse or disclosure.

4. Sharing Your Information

Doula Wise does not sell, rent or knowingly share your personal information with third parties, except:

As required by law
To trusted service providers (such as Stripe and Wix) who assist us in delivering our services under strict confidentiality agreements

We only share the minimum information necessary for these third parties to perform their services.

5. Your Rights

Under the Privacy and Personal Information Protection Act 1998 (NSW), you have rights concerning your personal information, including:

The right to access the personal information we hold about you
The right to request corrections to your personal information
The right to request the deletion or restricted use of your personal information

If you would like to exercise any of these rights, please contact us via email at info@doula-wise.com. Please include your full name and the email address you used with us so we can identify your records.

We will respond to your request within a reasonable time, in accordance with our legal obligations.

6. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. The latest version will always be posted on our website.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Doula Wise
Email: info@doula-wise.com
Website: www.doula-wise.com

Stripe's Privacy Policies.

Each party will make available a Privacy Policy that complies with Law. Stripe’s Privacy Policy explains how and for what purposes Stripe collects, uses, retains, discloses and safeguards the Personal Data you provide to Stripe.

Disclosures.

When you provide Personal Data to Stripe, or authorize Stripe to collect Personal Data, you must provide all necessary notices to and obtain all necessary rights and consents from the applicable individuals (including your Customers) sufficient to enable Stripe to lawfully collect, use, retain and disclose the Personal Data in the ways this Agreement and Stripe’s Privacy Policy describe. You will determine the content of the notices you provide to your Customers.

Personal Data.

Stripe will Process Personal Data for the purposes described in Section 2 of the Data Processing Agreement. You are responsible for being aware of, and complying with, Law governing your use, storage and disclosure of Personal Data.

Data Processing Agreement.

The Data Processing Agreement, including the Data Transfers Addendum, that applies to your use of the Services and transfer of Personal Data, is incorporated into this Agreement by this reference. Each party will comply with the Data Processing Agreement.

Stripe Data.

You may use the Stripe Data only as this Agreement and other applicable agreements between a Stripe Entity and you (or your Affiliates, if applicable) permit.

Retention of Data.

Stripe is not obligated to retain data after the Term, except as (a) required by Law; (b) required for Stripe to perform any post-termination obligations; (c) this Agreement otherwise states; or (d) the parties otherwise agree in writing.

Use of Fraud Signals.

If Stripe provides you with information regarding the possibility or likelihood that a transaction may be fraudulent or that an individual cannot be verified, Stripe may incorporate your subsequent actions and inactions into Stripe’s fraud and verification model, for the purpose of identifying future potential fraud. Please see the Stripe Privacy Center for more information on Stripe’s collection of end-customer data for this purpose and for guidance on how to notify your Customers.